ETT’s end to end, fully hosted, solutions can dramatically lower the cost of market entry for new MVNOs

An MVNO focused on customer success by supporting brands which reach new and niche markets by helping them create and manage their own mobile presence as a Mobile Virtual Network Operator (MVNO).

ETT offers MVNOs access to market leading billing solutions.

These solutions include real time rating and billing, full support for price and service bundles, tailored pricing packages and promotional billing and overall tariff management.

ETT’s billing solution is fully hosted and provides a complete end to end customer profile:

  • Pre- or post-paid charging and balance management
  • Hybrid billing modules
  • Bundled minutes, calls and monetary values
  • Friends and family frequent caller options
  • Subscription charges
  • Secure on-line payments

ETT works closely with its customers to ensure they have every support mechanism in place that they need and the biggest possible chance of success.

This means that all potential MVNO opportunities are thoroughly tested to ensure that the concept is sound and that the business model is sustainable. Speed to market is key so contracts are fast tracked to reduce the time it takes to launch.

ETT offers complete marketing support services designed to help MVNOs target specific niche markets. These include:

  • Research and planning
  • Strategy and communications
  • Survey and analytics
  • Market segmentation, positioning and targeting
  • Direct MNO marketing support
  • PR and social media marketing
  • Branding
  • Web site design and search engine optimisation

MVNOs that succeed develop and maintain their own unique relationship with their customers.

ETT helps MVNOs transform these relationships into long term profitable revenue opportunities.

Its market leading CRM solutions enable MVNOs to develop accurate customer profiles that will allow them to anticipate and respond to their changing demands. This will help reduce customer churn and build customer loyalty.

Mobile communications is a fast moving arena and ETT is committed to staying at the forefront of changes in technology and to developing long term relationships with its MVNO partners.

CRM solutions include:

  • Customer profiling
  • Customer experience management
  • Micro-segmentation
  • Branding and sub-branding
  • Promotions management
  • Churn management
  • Problem resolution
  • Real time reporting and revenue assurance

ETT’s end to end, fully hosted, solutions can dramatically lower the cost of market entry for new MVNOs. These do away with the need for expensive upfront investment in new technology allowing MVNOs the freedom to focus on shaping and marketing their offer. It also significantly reduces the time it takes for MVNOs to get to market and greatly increases the opportunity for them to generate revenue.

Fully hosted operational solutions include:

  • SIM processing, fulfilment and branding
  • Termination services
  • Customer provisioning
  • Mobile number portability
  • E-commerce solutions and systems integration for credit card or POS systems
  • Customer care solutions
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